eeebet Privacy Policy

1 Introduction

eeebet ("we," "us," "our") operates the online gaming platform accessible at eeebet.app and through the eeebet mobile application. As the personal information controller of data collected through the platform, eeebet is responsible for ensuring that your personal data is handled lawfully, fairly, and transparently.

This Privacy Policy applies to all personal information collected from players, prospective players, and visitors to the eeebet platform. It describes what personal data we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have in relation to your personal data.

This Privacy Policy should be read together with the eeebet Terms & Conditions and Responsible Gaming Policy, each of which forms part of the agreement between you and eeebet.

If you have any questions about this Privacy Policy or how eeebet handles your personal data, please refer to the contact details in Section 13 of this document.

2 Personal Data We Collect

eeebet collects personal data from you in the following categories, depending on how you interact with the platform:

2.1 Registration and Account Data

When you create an eeebet account, we collect the information you provide during the registration process, including:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Mobile number;
• Residential address (city, province, and region within the Philippines);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and PAGCOR requirements, eeebet may collect the following identity verification documents:

• Government-issued photo identification (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, or Voter's ID);
• Proof of address (e.g., utility bill, bank statement, or barangay certificate);
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, or bank account details);
• Source of funds documentation where required for large transactions.

2.3 Financial Transaction Data

eeebet collects data related to your financial transactions on the platform, including deposit amounts, withdrawal requests, payment method details (such as GCash account numbers, PayMaya account numbers, BPI, BDO, or Metrobank account references), and transaction histories. Full payment card or bank account numbers are not stored by eeebet — these are handled directly by our regulated payment processing partners.

2.4 Gaming Activity Data

We collect records of your gaming activity on the eeebet platform, including games played, bet amounts, game outcomes, session durations, and bonus usage. This data is used for account management, regulatory reporting, responsible gaming monitoring, and service improvement.

2.5 Technical and Device Data

When you access the eeebet platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Session timestamps and duration;
• Pages visited and features used within the platform;
• Referral source (how you arrived at the eeebet platform).

2.6 Communications Data

If you contact eeebet's customer support team, we retain records of those communications, including the content of messages, support tickets, and any attachments you provide. This data is used to resolve your query and to improve our support services.

3 How We Use Your Personal Data

eeebet uses the personal data we collect for the following purposes:

eeebet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have provided explicit consent.

4 Legal Basis for Processing

eeebet processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual necessity: Processing required to perform our obligations under the eeebet Terms & Conditions, including account management, payment processing, and delivery of gaming services;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering obligations, PAGCOR reporting requirements, and tax obligations;
• Legitimate interests: Processing necessary for eeebet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests;
• Consent: Processing based on your freely given, specific, and informed consent, such as the receipt of promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Personal Data

eeebet does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

5.1 Payment Service Providers

To process deposits and withdrawals, eeebet shares necessary financial data with regulated payment service providers, including GCash, PayMaya, and partner banks (BPI, BDO, Metrobank). These providers are contractually bound to process your data only for the purpose of completing your transaction and in accordance with applicable data protection laws.

5.2 Identity Verification Partners

eeebet may engage regulated third-party KYC and identity verification service providers to assist with the verification of player identities. These providers process your data solely for verification purposes and are subject to strict confidentiality obligations.

5.3 Regulatory and Law Enforcement Authorities

eeebet is required by law to disclose certain player information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities upon lawful request. Such disclosures are made only to the extent required by applicable law.

5.4 Technology and Infrastructure Providers

eeebet uses third-party technology providers for hosting, data storage, security monitoring, and platform analytics. These providers act as data processors on behalf of eeebet and are contractually prohibited from using your data for any purpose other than providing services to eeebet.

5.5 Game Content Providers

Certain games available on the eeebet platform are provided by third-party game studios. These providers may receive limited technical data (such as session tokens and bet data) necessary to deliver the game experience. They do not receive your personally identifiable registration or financial data.

6 Data Retention

eeebet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention periods:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements;
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of collection or from the date of the last transaction, whichever is later;
• Financial transaction records: Retained for a minimum of five (5) years in compliance with anti-money laundering regulations;
• Customer support communications: Retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution;
• Technical and device data: Retained for up to twelve (12) months for security and analytics purposes.

Upon expiry of the applicable retention period, eeebet will securely delete or anonymize your personal data in accordance with our data disposal procedures, unless retention is required by law.

7 Data Security

eeebet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the eeebet platform is encrypted using Transport Layer Security (TLS). Sensitive data at rest is encrypted using industry-standard algorithms;
• Access controls: Access to personal data within eeebet is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations;
• Secure password storage: Player passwords are stored using one-way cryptographic hashing and are never stored or transmitted in plain text;
• Fraud monitoring: eeebet employs automated and manual monitoring systems to detect and respond to suspicious account activity, unauthorized access attempts, and potential data breaches;
• Regular security assessments: eeebet conducts periodic security reviews and vulnerability assessments of its platform and infrastructure.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eeebet will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.

8 Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the eeebet platform. They allow the platform to recognize your device, remember your preferences, and provide a more personalized experience. eeebet also uses similar technologies such as web beacons and local storage for comparable purposes.

8.2 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the eeebet platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality;
• Performance and analytics cookies: These cookies collect anonymized information about how players use the eeebet platform, such as which pages are visited most frequently and whether error messages are received. This data helps us improve the platform;
• Functionality cookies: These cookies remember your preferences and settings (such as language and display preferences) to provide a more personalized experience;
• Security cookies: These cookies assist in detecting and preventing fraudulent activity and unauthorized access to player accounts.

8.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the eeebet platform, including account login. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

9 Your Data Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by eeebet:

To exercise any of these rights, please contact eeebet's Data Protection Officer using the contact details provided in Section 13. eeebet will respond to all valid requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.

If you believe that eeebet has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

10 Children's Privacy

The eeebet platform is strictly intended for individuals aged 21 years and above. eeebet does not knowingly collect personal data from individuals under the age of 21. If eeebet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the eeebet platform or provided personal data to eeebet, please contact us immediately using the details in Section 13 so that we can take appropriate action.

11 International Data Transfers

eeebet's primary operations and data processing activities are based in the Philippines. In certain circumstances, your personal data may be transferred to, stored in, or processed by systems located outside the Philippines — for example, where eeebet uses cloud infrastructure or technology service providers with servers in other jurisdictions.

Where such transfers occur, eeebet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to jurisdictions recognized as providing an adequate level of data protection.

By using the eeebet platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards described above.

12 Updates to This Privacy Policy

eeebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

Where changes to this Privacy Policy are material, eeebet will provide reasonable notice to players via the platform or by email to the address registered on your account. Your continued use of the eeebet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how eeebet protects your personal data.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eeebet handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

For general information about eeebet, visit our About Us page. For details on your rights and obligations as a player, review our Terms & Conditions. For responsible gaming support, visit our Responsible Gaming page.